mcafeesupport

 

Ist time Install:

 Use these steps on the PC or Mac you want to install to:

Step 1: Log on to the McAfee website

  1. Go to home.mcafee.com.
  2. Click My Account.
  3. Click Sign In.

    • If you already have a McAfee account:

      1. Type the email address for your McAfee account.
      2. Type the password for your McAfee account.

Click Log in.

 

Use these steps on the PC or Mac you want to install to:

    • If you already have a McAfee account:

      1. Type the email address for your McAfee account.
      2. Type the password for your McAfee account.
      3. Click Log in.
    • If you do not have a McAfee account:
      1. Click Register Now.
      2. Follow the prompts     
      1. Click Log In.


Step 2: Start the installation

  1. Select:

    • The type of device you want to install to.
    • The McAfee software you want to install.
  2. Click Download.
  3. Read and agree to the License Agreement.
  4. Make a note of the serial number shown. You might be prompted for it later.
  5. Follow the instructions to install your McAfee software.


If the install to your Windows PC fails, you might need to run the Pre-Install tool.  If you face any problem while installing McAfee Antivirus you can contact McAfee Activation helpline +1-888-295-0555.

Install to PC or MAC from different device:

Use these steps to start installing your McAfee product on a secondary computer, such as your child’s PC or Mac, from your primary PC or Mac. For example, you can send an installation link from your main computer, and have your child click the link to complete the installation on their computer.

Step 1: On the primary computer where you want to start the process

  1. Go to home.mcafee.com.
  2. Click My Account.
  3. Click Sign In.
  4. Type:
    • The email address for your McAfee account.
    • The password for your McAfee account.
  5. Click Log in.

Step 2: Send a download link to the secondary computer

  1. Hover your mouse over My Account.
  2. Click Subscriptions.
  3. Click Add Device next to the product you want to install.
  4. Select the Windows or Mac device type.
  5. Click Send Link, then:
    1. Type the email address for an email account on the PC or Mac that you want to install to.
    2. Click Send Email. An email with a download link is sent to the computer you want to install to.

Step 3: On the secondary computer

  1. Open the email application.
  2. Open the email from McAfee.
  3. Click the download link in the email.
  4. Follow the prompts to complete the installation.

If the install to your Windows PC fails, you might need to run the Pre-Install tool.

If you face any problem while following these steps you can call on McAfee Activation Technical Support at +1-888-295-0555

Repeat install to PC or MAC:

After your first installation, you can install your McAfee software on an additional PC or Mac, as long as you have enough unused licenses. You can also reinstall your McAfee software on your PC or Mac:

Step 1: Log in to the McAfee website

  1. Go to home.mcafee.com on the computer you want to protect.
  2. Click My Account.
  3. Click Sign In.
  4. Type:
    • The email address for your McAfee account.
    • The password for your McAfee account.
  5. Click Log in.

Step 2: Start the installation

  1. Hover your mouse over My Account.
  2. Click Subscriptions.
  3. Click Add Device next to your McAfee subscription.
  4. Select the device type.
  5. Click Download.
  6. Select the McAfee product you want to install, and then click Download again.NOTE: If you want to reinstall to a different computer:
    1. Click Send Link.
    2. Type the email address of the other computer that you want to install to.
    3. Click Send Email. An email with a download link is sent to the computer you want to install to.
    4. Log in to the other computer.
    5. Open the email application.
    6. Open the email from McAfee.
    7. Click the download link in the email.

Step 3: Complete the installation

  1. Read and accept the McAfee License Agreement.
  2. Make a note of the serial number shown. You might be prompted for it later.
  3. lick Download.
  4. Double-click to run the setup file.
  5. Follow the instructions to install your McAfee software.

If the install to your Windows PC fails, you might need to run the Pre-Install tool.

To get the detailed information regarding this or get help or step at any step our McAfee Activation Team is ready to fix all your issues and provide you with all the information. You can call on our McAfee Activation help support Number +1-888-295-0555.

Download and install to android

Use these steps on the Android smartphone or tablet you want to install to.

Step 1: Download McAfee Mobile Security to your Android device

  1. Open the Google Play Store.
  2. Search for McAfee Mobile Security.
  3. Tap Install. Wait for the installation to complete.
  4. Open Mobile Security.
  5. Read the End User License Agreement (EULA) and Privacy Notice.
  6. Tap Accept and Start Protection.
  7. Wait for the configuration process to complete.

Step 2: Send an activation code to your device. 
You can send the code from your PC:

  1. Go to home.mcafee.com.
  2. Click My Account.
  3. Click Sign In.
    • If you already have a McAfee account:
      1. Type the email address for your McAfee account.
      2. Type the password for your McAfee account.
      3. Click Log in.
    • If you do not have a McAfee account:
      1. Click Register Now.
      2. Follow the prompts.

TIP: When you create your account, use a long password with both letters and numbers for better security.

      1. Click Log In.
  1. Click Subscriptions.
  2. Click Add Device.
  3. Select the Mobile device.
  4. Click Send Link, then:
    • Select the Android device type.
    • Select the subscription type.
  5. Click Next.
  6. Under ‘How should we send the link:’
    • Choose Text it to have the activation code link sent to your phone.
    • Choose Email it to receive the activation code by email.
  7. Type the email address or phone number.
  8. Click Text me or Send email.

Step 3: Activate McAfee Mobile Security

  1. Open your email or messages app on the Android device.
  2. Look for the message from McAfee. This message contains your activation code.
  3. Open Mobile Security.
  4. Tap the User icon in the top-right.
  5. Tap Got an activation code.
  6. Type the activation code you received. Wait for activation to complete.
  7. Create a 6-digit PIN and confirm it.
  8. Tap the orange circle at the top right.
  9. Select Set your security question.
  10. Type the 6-digit PIN that you created, then:
    1. Select two questions.
    2. Provide two correct answers.
    3. Tap Save.
  11. Tap Activate Uninstall Protection.
  12. Tap Activate.
  13. Tap Finish.

Follow these steps carefully to install McAfee Antivirus to your Android device. If you still are not able to install then you don’t need to worry. You can contact our McAfee technical support team number +1-888-295-0555. Our McAfee Customer executives will help you in this regard.

Install to an android device from different device

Use these steps to start installing McAfee Mobile Security on a secondary device, such as your child’s Android smartphone, from your smartphone, PC, or Mac. For example, you can send an installation link from your device, and have your child click the link to complete the installation on their smartphone or tablet.

Step 1: On the primary device where you want to start the process

  1. Go to home.mcafee.com.
  2. Click My Account.
  3. Click Sign In.
    • If you already have a McAfee account:
      1. Type the email address for your McAfee account.
      2. Type the password for your McAfee account.
      3. Click Log in.
    • If you do not have a McAfee account:
      1. Click Register Now.
      2. Follow the prompts.
      1. Click Log In.

Step 2: Send a download link to the secondary device

  1. Under My Account, click Subscriptions.
  2. Click Add Device.
  3. Select the Mobile device.
  4. Click Send Link, then:
    • Select the Android device type.
    • Select the subscription type.
  5. Click Next.
  6. Under “How should we send the link:”
    • Choose Text it to have the activation code link sent to your phone.
    • Choose Email it to receive the activation code by email.
  7. Type the email address or phone number.
  8. Click Text me or Send email.

Step 3: Download, install and activate McAfee Mobile Security on the secondary device

  1. Open your email or messages app on the Android device.
  2. Look for the message from McAfee. This message contains your download link and activation code.
  3. Tap the download link to start the installation.
  4. When the installation completes, open Mobile Security.
  5. Tap the User icon in the top-right.
  6. Tap Got an activation code.
  7. Type the activation code you received. Wait for activation to complete.
  8. Create a 6-digit PIN and confirm it.
  9. Tap the orange circle at the top right.
  10. Select Set your security question.
  11. Type the 6-digit PIN that you created, then:
    1. Select two questions.
    2. Provide two correct answers.
    3. Tap Save.
  12. Tap Activate Uninstall Protection.
  13. Tap Activate to finish the process.

If you face any technical issue while following these steps or you are not getting any step you can contact McAfee Activation Support on +1-888-295-0555 anytime. Our Technical Support team is available 24/7.

Download and install to IOS

Install to an Apple device from App Store:

Use these steps on the iOS device you want to install to.

Step 1: Download McAfee Mobile Security to your iOS device

  1. Go to the Apple App Store.
  2. Search for McAfee Mobile Security.
  1. Tap Get.
  2. If you are prompted, agree to download the app.
  3. Wait for McAfee Mobile Security to download and install.

Step 2: Activate Mobile Security

  1. Open Mobile Security.
  2. Log in with your McAfee account email and password.
  3. Accept the McAfee License Agreement and Privacy Notice.
  4. Tap Next. Wait for your app to activate.

If you face any problem while installing McAfee antivirus on your android device you can simply contact our McAfee Activation help team any time. Our technical experts are always ready with solutions.

Redeem a retail card and retail your subscription:

f you have a retail card with a registration number, follow these steps to redeem it:

  1. Open a web browser and go to the link shown on your retail card, for example, mcafee.com/activate.
  2. Select:
    • Your country and language.NOTE: The registration page tries to select the correct region, but it might not always get this right. Confirm that the region is correct before you continue.
  3. Type:
    • The activation code from your retail card.
    • Your email address.
  4. Click Submit.
  5. When prompted, check that your email address is correct. If your email address is incorrect:
    1. Click Edit to return to the previous screen.
    2. Correct your email address.
  1. Click Verify.
    Your subscription is now activated.
  2. Use the instructions in the sections above to create a McAfee account and install your product.

View this video to learn how to activate your product subscription:

Pre-Install Tool
If your install fails on a Windows device, try using the Pre-Install Tool. This tool prepares your computer for installation:

  1. Download the Pre-Install Tool.
    NOTE: Save the file to a temporary location, such as your desktop.
  1. Double-click the Pre-Install_Tool.exe file, and follow the prompts.
  2. Read the warning message, and click OK to agree to the changes.
  3. After the Preinstall Tool completes:
    1. Click OK.
    2. Click Close.
    3. Restart your computer.
  1. Try to install your product again.


If you are still unable to install your McAfee product after following the above advice, contact our McAfee Technical Support anytime. Our executives are available 24/7. All you need to do is call on our toll-free number and share the problems you are facing with us. Our executive will definitely find a solution to your problem. Just dial  McAfee Activation helpline Number +1-888-295-0555.

Installation of McAfee software for Windows fails with error: Installation Incomplete

If the installation of McAfee Antivirus on your PC fails or comes with some unknown error you don’t need to worry. You can consult our McAfee Activation Support team which is available 24/7. The team members can help you with the issues you are facing. You can either follow the steps given below.

When you try to download and install McAfee LiveSafe, Total Protection, or one of our other Windows security products, the installation fails with the following error message: “Installation Incomplete”. Follow the steps in Solution 1 to resolve this issue. If you still have a problem after completing these steps, try the steps in Solution 2.

Before you start:

You might need to restart your PC to solve the issue, so bookmark or favorite this article to get back to it quickly.
You should also:

  • Save and close all open files and applications.
  • Restart your computer.
  • Ensure that you have a network connection. A wired connection is preferred.
  • Connect to a power supply if you are using a laptop.

Pre-requisites:

  • Does your PC meet the minimum system requirements?
  • Are any incompatible third-party firewalls or security software installed?
  • Is Windows up-to-date on your PC?.

Solution 1:

Follow these steps in order. When you have completed each step, try to install your McAfee product again. If the installation fails again, continue to the next step.

Step 1: run the pre-installation tool:

The Pre-Install tool prepares your PC for installation.

  1. Download the Pre-Install Tool.
    NOTE: Save the file to a temporary location, such as your desktop.
  1. Double-click the Pre-Install_Tool.exe file, and follow the prompts.
  2. Read the warning message, and click OK to agree to the changes.
  3. After the Preinstall Tool completes:
    1. Click OK.
    2. Click Close.
    3. Restart your computer.

Try the installation again. If the installation fails, continue to Step 2.

Step 2: Temporary enable the administrator tool:

The installation might fail because the Windows account that you log on with lacks permissions. Follow these steps to temporarily enable the built-in Administrator account, then log on and try the installation with that account:

  1. Open a command prompt as Administrator:
    1. Click Start, and in the search box type cmd.exe.
    2. In the search results, right-click Command Prompt, and select Run as administrator.
  2. At the prompt, type the following command and press ENTER: net user administrator /active: yes
  3. Close the command prompt.
  4. Press the CTRL+ALT+DEL keys together.
  5. Click Log out or Sign out, to log off from of Windows.
  6. On the login screen, click the Administrator account and log on. The login process might take longer than usual to complete.

Try the installation again,  If the installation fails, continue to Step 3.

Step 3: Download and run the McAfee consumer product removal tool:

McAfee Consumer Product Removal Tool(MCPR)  removes your existing McAfee product and ‘leftover’ files from previous installations that might cause installation problems.
IMPORTANT:

  • Always download a new copy of MCPR before each use.
    This ensures that you have the latest version and that newer McAfee products can be successfully recognized.
  • MCPR cleans up only the components needed for reinstallation. It is not designed to clean up 100% of components.
  • Completing this step requires a restart.

Before you start:

  • Save all open files.
  • Close all programs.
  1. Download the MCPR tool.
  2. Double-click MCPR.exe.
  3. If you see a security warning: Click YesContinue, or Run (depending on your version of Windows):
  1. At the McAfee Software Removal screen:
    1. Click Next.
    2. Click Agree to accept the End User License Agreement (EULA).
  2. At the Security Validation screen:
    1. Type the characters exactly as shown on your screen. Validation is case-sensitive.
    2. Click Next. This step prevents the accidental use of MCPR.

When the process is complete, you see one of the following messages. Click the one that you see.

  1. Removal Complete: If you see this message, the MCPR tool has completed successfully. Restart your PC to complete the removal process. When your PC restarts, it will not be protected from viruses and malware. Ensure that you reinstall your security software as soon as possible to remain protected.
  2. Cleanup unsuccessful: If you see this message, the cleanup did not go as planned,
  1. Restart your PC and run MCPR again.
  2. If you see Cleanup Unsuccessful again, ignore it.
  3. Restart your PC again.
  4. Attempt to reinstall your McAfee software.

If you are still unable to install you can contact McAfee Activation Technical Support and let the agent know. If the installation fails, continue to Solution 2.

IMPORTANT: If the installation is successful, follow the steps below to disable the built-in administrator account

If you enabled the built-in Administrator account while following the steps above, remember to disable it when your McAfee software is installed:

How to disable the administrator account:
  1. Press the CTRL+ALT+DEL keys together.
  2. Click Log out or Sign out, to log off from of the Administrator account.
  3. Log on with your normal account.
  4. Open a command prompt as Administrator:
    1. Click Start, and in the search box type cmd.exe.
    2. In the search results, right-click Command Prompt, and select Run as administrator.
  5. At the prompt, type the following command and press ENTER: net user administrator /active: no
  6. Close the command prompt.

The built-in Administrator account is now disabled.

Solution 2:

If you are still unable to install your product even after following the steps shown above, check your PC for malware using one of these McAfee tools or services:

  • GetSusp:
    McAfee GetSusp is a tool that you can use if you suspect that your computer has malware. GetSusp also helps to isolate undetected malware. Click to download GetSusp.
  • McAfee Stinger:
    Stinger is a standalone utility from McAfee Labs that detects and removes specific viruses.

If you are unable to remove any infections detected by the above tools, our security experts can remotely access your PC and remove viruses, spyware, and other threats, while you watch. Just dial McAfee activation technical support number +1-888-295-0555.

How to remove McAfee products from a PC running Windows

This article describes how to remove or uninstall a McAfee Consumer product from a PC running Windows using the standard Windows removal steps and the McAfee MCPR tool.

Step 1: Remove using Windows

The standard Windows removal method is the best way to uninstall your McAfee products.

Go to Microsoft.com.

If removal succeeds, your McAfee products are now removed from your PC.

IMPORTANT: Your PC will no longer be protected from viruses and malware. Ensure that you reinstall your security software as soon as possible to restore protection.

If removal fails using the standard Windows removal method, go to Step 2.

Step 2: Download and run the McAfee Consumer Product Removal tool (MCPR)

You must only use the MCPR tool if the Windows removal methods shown above do not work.

IMPORTANT:

  • Always download a new copy of MCPR before each use.
    This ensures that you have the latest version and that newer McAfee products can be successfully recognized.
  • MCPR cleans up only the components needed for reinstallation. It is not designed to clean up 100% of components.
  • Completing this step requires a restart.

Before you start:

  • Bookmark or favorite this article so that you can easily get back to it.
  • Save all open files.
  • Close all programs.
  1. Download the MCPR tool.
  2. Double-click MCPR.exe.
  3. If you see a security warning: Click YesContinue, or Run (depending on your version of Windows):
  1. t the McAfee Software Removal screen:
    1. Click Next.
    2. Click Agree to accept the End User License Agreement (EULA).
  2. At the Security Validation screen:
    1. Type the characters exactly as shown on your screen. Validation is case-sensitive.
    2. Click Next. This step prevents the accidental use of MCPR.
  1. When the process is complete, you see one of the following messages. Click the one that you see.

Removal complete:

If you see this message, the MCPR tool has completed successfully.

  1. Restart your PC to complete the removal process.
  2. IMPORTANT: When your PC restarts, it will not be protected from viruses and malware. Ensure that you reinstall your security software as soon as possible to remain protected.

Cleanup unsuccessful:

If you see this message, the cleanup did not go as planned:

  1. Restart your PC and run MCPR again.
  2. If you see Cleanup Unsuccessful again, ignore it.
  3. Restart your PC again.
  4. Attempt to reinstall your McAfee software.

If you are still unable to install you can contact McAfee Technical Support any time.

How to manually release your product license

The above removal steps release your product license so that you can reinstall your software. If your license is not released, you see a No more licenses available message when you try to reinstall. To fix this:

  1. Go to http://home.mcafee.com.
  2. Click My Account.
  3. Sign In using your McAfee user account email and password.
  4. On the My Account page:
    1. Select the tab for the PC that you want to deactivate.
    2. Click Deactivate in the details section of the selected PC.
    3. On the Confirm deactivation, click Deactivate.

The license is now available for reuse.

To get the detailed information with this regard you can contact McAfee Technical Support Phone Number +1-888-295-0555.

FAQs for the McAfee Auto-Renewal Program

McAfee Technical Support team has provided answers to some of the most frequently asked questions.

Does all McAfee software have the Auto-Renewal feature?

Yes. All McAfee software purchased as a subscription includes the Auto-Renewal feature. This includes AntiVirus PlusInternet Security SuiteTotal ProtectionLiveSafe, and McAfee All Access.

McAfee Subscription Services are online managed products. The benefits include automatic updates and upgrades, providing you with any new releases of the products as soon as they become available. No matter how many improvements or additions are made to the services, you are guaranteed up-to-date protection for the full term of your subscription.

McAfee Subscription Services provide non-stop protection with a minimum of effort from you. McAfee takes care of all tasks for you, such as virus definition updates, Engine updates, installation of product patches, renewals, and product upgrades.

Why do you use Auto-Renewal?
We implemented the Auto-Renewal service after a majority of our customers told us that they prefer to have their license renewed automatically, rather than having to manually re-purchase the subscription each year.

Auto-Renewal can be turned off at any time.

When will my subscription be renewed?
Your subscription will be automatically renewed 30 days before its expiration date at the current renewal rate. Your subscription will be billed to the credit card on file for your account.

You will receive a confirmation of the transaction via email.

What is your Auto-Renewal Policy?
To help you stay protected, before the end of each subscription period the following will happen:

  • We will email you to let you know that Auto-Renewal will take place.
  • If you do not turn Auto-Renewal off, when the Auto-Renewal date arrives, we will auto-renew you for another year (until you cancel).
  • We will charge your payment method on file the renewal term subscription price in effect at the time of renewal. (Pricing is subject to change.)
  • We will also send you a receipt.

If you do not want to auto-renew, you can turn it off at any time (see below for steps, or watch the video above).

Can I turn Auto-Renew off or on?
Yes. You can turn on (enable) or turn off (disable) Auto-Renew at any time. Use the following steps:

  1. Go to home.mcafee.com.
  2. Click My Account.
  3. Click Sign in.
  4. Type:
    • The email address for your McAfee account.
    • The password for your McAfee account.
  5. Click Log in.
  6. Hover your mouse over My Account.
  7. Click Auto-Renewal Settings.
  8. Select your product.
  9. Select Turn Off, or Turn On, as you prefer.NOTE: If you select Turn On, you might be prompted to update your billing information.

Can I change the date when the renewal is processed?
Flexible Auto Renewal is available only for customers in North America. With Flexible Auto Renewal, you can choose any day between 30 days and 16 days prior to your subscription expiry date as a Renewal date.

If you are outside North America and you want the renewal to be processed earlier or later than 30 days prior to expiration, you can cancel the Auto-Renewal feature using the preceding steps, and renew manually at any time.

A full year will be added to your subscription, beginning on your current expiration date. You will not lose any time from your current subscription.

If you decide later that you would like to re-enroll in the Auto-Renewal program, you can do so online.

Will you remind me to renew if I cancel the Auto-Renewal option?

Yes. If you cancel your Auto-Renewal option, we will send you an email renewal notice before your expiration date. Instructions will be provided to renew your subscription online.

For help with the renewal process, call +1-888-295-0555 (available 24×7). You can also renew your subscription before the expiration date directly through the McAfee website at home.mcafee.com.

If you choose not to renew your subscription, simply allow the expiration date to pass, and uninstall any McAfee software you have installed.

NOTE: You will periodically be prompted to renew if you do not uninstall the product after expiration.

Why did my subscription expire even though Auto-Renewal is enabled?  
If your credit card number has changed or expired since your last renewal, your subscription might expire even though it is set up for Auto-Renewal. It is important to keep your information up-to-date.

To update your credit card information:

  1. Go to home.mcafee.com.
  2. Click My Account.
  3. Click Sign in
  4. Type:
    • The email address for your McAfee account.
    • The password for your McAfee account.
  5. Click Log in.
  6. Hover your mouse over My Account.
  7. Click Edit Billing.
  8. Type the requested information.
  9. Click Save.

Auto-Renewal renewed a subscription for a computer that no longer exists; what do I do?
If you have stopped using a computer without canceling the subscription installed on that computer, and Auto-Renewal was enabled for that subscription, the system will automatically bill and renew that subscription.

Cancel Auto-Renewal following the steps for the question Can I enable or disable Auto-Renew?

To obtain a refund within 60 days of the unintended purchase, contact McAfee Activation Technical Support.

I extended my McAfee subscription with a McAfee eCard I got from a store, and now my Auto-Renewal is disabled. What happened?
This happens because the eCard is seen as a ‘one-time payment’. One-time payment methods cannot be used for Auto-Renewal. After the eCard is applied, Auto-Renewal is automatically turned off for your account.

How to prepare your Windows computer to download McAfee Consumer products

For downloading McAfee Consumer products follow the steps given below. If you are not getting any step you can contact McAfee Activation helpline any time and get your problems fixed.

Before you start:

  • You might need to restart your PC to solve the issue, so bookmark or favorite this article to get back to it quickly.
  • Ensure that your PC meets the minimum installation requirements shown in TS102471.

When you have verified that your PC meets the minimum requirements, do these steps in order:

Step 1: Ensure Windows is up-to-date
This helps to avoid issues with your McAfee software during and after installation.

  1. Click the Start button on the bottom left of your Windows desktop.
  2. In the search box:
    1. Type Windows update.
    2. Press ENTER.
  3. Click Check for updates.
  4. Follow the prompts. Windows will download and apply any important updates.NOTE: You can also follow the steps in the Microsoft Windows Update FAQ.

Step 2: Download and run the McAfee Pre-Install Tool
This prepares your PC for the installation of your McAfee software.

  1. Download the Pre-Install Tool.
    NOTE: Save the file to a temporary location, such as your desktop.
  1. Double-click the Pre-Install_Tool.exe file, and follow the prompts.
  2. Read the warning message, and click OK to agree to the changes.
  3. After the Preinstall Tool completes:
    1. Click OK.
    2. Click Close.
    3. Restart your computer.

Step 3: Uninstall any existing security software
Remove any existing security products (anti-virus, firewalls, and so on) to avoid conflicts. This includes older McAfee software.

 

Step 4: Run the McAfee Consumer Product Removal (MCPR) tool
If you have ever had a McAfee product installed on your computer, you should run the McAfee Consumer Product Removal (MCPR) tool to clean up any old files.
IMPORTANT:

  • Always download a new copy of MCPR before each use.
    This ensures that you have the latest version and that newer McAfee products can be successfully recognized.
  • MCPR cleans up only the components needed for reinstallation. It is not designed to clean up 100% of components.
  • Completing this step requires a restart.

Before you start:

  • Bookmark or favorite this article so that you can easily get back to it.
  • Save all open files.
  • Close all programs.
  1. Download the MCPR tool.
  2. Double-click MCPR.exe.
  3. If you see a security warning: Click YesContinue, or Run (depending on your version of Windows):
  1. At the McAfee Software Removal screen:
    1. Click Next.
    2. Click Agree to accept the End User License Agreement (EULA).
  2. At the Security Validation screen:
    1. Type the characters exactly as shown on your screen. Validation is case-sensitive.
    2. Click Next. This step prevents the accidental use of MCPR.
  1. When the process is complete, you see one of the following messages. Click the one that you see.

If you see this message, the MCPR tool has completed successfully.

  1. Restart your PC to complete the removal process.

IMPORTANT: When your PC restarts, it will not be protected from viruses and malware. Ensure that you reinstall your security software as soon as possible to remain protected. f you see this message, the cleanup did not go as planned:

  1. Restart your PC and run MCPR again.
  2. If you see Cleanup Unsuccessful again, ignore it.
  3. Restart your PC again.
  4. Attempt to reinstall your McAfee software.

If you are still unable to install contact McAfee Technical Support.

These optional steps might help to ensure a trouble-free installation.

  • Temporarily disable pop-up or ad blockers
    If your browser has a pop-up blocker, temporarily disable it. This reduces the possibility of it interfering with your installation. Look in the Settings or Options menu of your browser to disable your pop-up blocker, and remember to enable it again when your installation is complete.
  • Run Windows Disk Defragmenter
    Defragmenting your hard drives improves performance.
    NOTE: If you have a Solid-State Disk (SSD) instead of a mechanical (spinning) hard drive, you do not need to defragment it. To run the defragmenter:

    1. Click the Start button on the bottom left of your Windows desktop.
    2. In the search box, type defragment and press ENTER.
      • On Windows 10.x, and 8.x:
        • Click Defragment and Optimize Drives.
      • On Windows 7.x:
        • Click Disk Defragmenter

How to remove incompatible third-party applications

Security applications from companies other than McAfee might cause a problem with your McAfee software. For example, if you already have some other antivirus product installed, such as Symantec, or Kaspersky, your McAfee software might fail to install or run correctly.

This issue happens because security applications perform ‘low level’ activities while they protect your PC and scan for viruses. These activities might appear to be suspicious by other antivirus applications, which then try to block the activity from taking place.

If you have some other antivirus product installed on your PC, and your McAfee software fails to install or run correctly, follow the steps below:

  1. Check the lists of incompatible applications in the table below.
    There are separate lists for Windows and Mac.

    1. If you do have any incompatible applications installed, go to step 2.
    2. If you do not have any of these applications installed, but you think a different application on your PC or Mac is causing a problem, contact Technical Support for assistance. If needed, we will update the PC or Mac list with your conflicting application.
  2. Remove any incompatible applications that are installed. See the instructions below.
  3. Restart your PC or Mac.
  4. Try to install or run your McAfee software again.

Most Windows or Mac applications can be removed in the standard way for that operating system. For example:

  • To remove a Windows app, you would normally use Add or Remove Programs.
  • To remove a macOS app, you would normally drag the app to the trash.

NOTE: Some applications require a slightly different method of removal. For those applications, you might need to contact the company who produces that app for guidance.

Remember, many software companies provide removal tools and instructions in their knowledge base to help you remove their products in the correct way. Some of these tools are linked in the tables below.

Standard removal methods

  • Windows
    The standard Windows removal method is the best way to remove any third-party products:

    1. Click the link for your version of Windows. You will go to Microsoft.com:
    2. Follow Microsoft’s removal steps.
  • Mac OS
    The standard Mac removal method works with all supported Mac OS versions.
    NOTE: Some companies provide an uninstall script with their products, so check the product’s online removal information. If your software does not need a removal script, follow these steps:

    1. Click Go in the Apple menu bar.
    2. Click Applications.
    3. Find the app you want to remove, and drag its icon to the Trash.
    4. Type your password if prompted.
    5. Empty the trash to remove all files.

If you are not able to remove third-party application even after following all these steps you can contact our McAfee Support Team to help you with this regard.

Problem Description:

If you purchase a McAfee Product at a retail store such as Staples, Walmart, Dixons, Best Buy you will most likely have a card and not a box with a CD in it. Further, this retail card needs to be redeemed to download and install and activate your McAfee subscription.

Affected Products:

McAfee AntiVirus Plus, McAfee Internet Security, McAfee Total Protection, McAfee All Access, McAfee Family Protection, McAfee Live Safe.

Cause of the Problem:

  • Not Applicable

Instructions for Activating McAfee Retail Card:

Step 1: Open McAfee Retail card activation or redemption page
  1. McAfee has a common page for activating or redeeming your retail product purchase.
  2. The website address is http://home.mcafee.com/root/productcard.aspx?pkgid=276.
  3. But this page address sometimes is changed.
  4. So do a Google or a Bing search for “redeem McAfee retail card” to find the correct page.
Step 2: Select the right country and product, and enter Product pin straightaway.
  1. On the Retail Card activation page, select your location and the product purchased.
  2. Enter the pin number from the retail card that you purchased.
  3. You will have to scratch the back of the card to reveal the Pin Number.
Step 3: Create a McAfee account or login into your existing McAfee account.
  1. McAfee account allows McAfee to keep track of all the different software licenses that you have purchased and installed.
  2. When you move your McAfee protection from one computer to another or want to disable McAfee auto-renewal this account is important.
  3. McAfee installation requires you to create this account. You need to visit https://home.mcafee.com/secure/protected/login.aspx?# to create this account.
Step 4: Download the software by clicking and install it:
  1. Download the McAfee application by clicking on the download link.
  2. Run the installation program or the setup program.
  3. Complete the install – best not to select “custom installation option”.
  4. And now you are good to go.
If the above steps did not help fix your problem, you need assistance from a certified technician. Call Roflon at +1-888-295-0555 straightaway to get assistance quickly. Further, we are available on a 24*7 basis. All you need to do is pick up your phone and dial our number and get help straight away. Moreover, we will be glad to help you. In conclusion, customer satisfaction is our main motto.